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ASUS Vivobook S 15 K3502ZA-BQ085W, Intel® Core™ i5, 39.6 cm (15.6 inch), 1920 x 1080 pixels, 8 GB, 512 GB, Windows 11 Home SSD Iris Xe Graphics Black
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| SKU | 90NB0WK2-M003V0 |
| EAN | 4711081639350 |
| Brand | ASUS |
| Processor | Intel Core i5 |
| CPU Core Count | 12 |
| RAM | 8GB |
| Memory Type | DDR4 |
| GPU Family | Intel |
| GPU Chipset | Intel Iris Xe Graphics |
| Storage | 512GB |
| Storage type | SSD |
| Screen size | 15.6 Inch |
| Resolution | 1920 x 1080 |
| LCD Type | IPS |
| Touch Screen | |
| Keyboard Layout | AZERTY BE |
| Connectivity | 3.5mm, Bluetooth, HDMI, Thunderbolt, USB 2.0 Type A, USB 3.0 Type A, Wi-Fi |
| Operating System | Windows 11 Home |
| Color | Black |
| Builtin Microphone | |
| Wifi Version | Wi-Fi 6E |
Design
| Colour name | Indie Black |
| Product type | Laptop |
| Product colour | Black |
| Form factor | Clamshell |
| Housing material | Plastic |
| Market positioning | Home |
Display
| Display diagonal | 39.6 cm (15.6") |
| Display resolution | 1920 x 1080 pixels |
| Touchscreen | |
| HD type | Full HD |
| Panel type | IPS |
| LED backlight | |
| Native aspect ratio | 16:9 |
| Anti-glare screen | |
| Display brightness | 250 cd/m² |
| RGB colour space | NTSC |
| Colour gamut | 45% |
Processor
| Processor manufacturer | Intel |
| Processor family | Intel® Core™ i5 |
| Processor generation | 12th gen Intel® Core™ i5 |
| Processor model | i5-12500H |
| Processor cores | 12 |
| Processor boost frequency | 4.5 GHz |
| Processor cache | 18 MB |
| Configurable TDP-down | 35 W |
Memory
| Internal memory | 8 GB |
| Internal memory type | DDR4-SDRAM |
| Memory form factor | On-board + SO-DIMM |
| Memory slots | 1x SO-DIMM |
Storage
| Total storage capacity | 512 GB |
| Storage media | SSD |
| Total SSDs capacity | 512 GB |
| Number of SSDs installed | 1 |
| SSD capacity | 512 GB |
| SSD interface | PCI Express 4.0 |
| NVMe | |
| SSD form factor | M.2 |
| Optical drive type | |
| Card reader integrated |
Graphics
| Discrete graphics card model | Not available |
| On-board graphics card | |
| On-board GPU manufacturer | Intel |
| Discrete graphics card | |
| On-board graphics card model | Intel Iris Xe Graphics |
Audio
| Audio system | Smart Amp |
| Speakers manufacturer | Harman Kardon |
| Built-in microphone |
Camera
| Front camera | |
| Front camera HD type | HD |
| Privacy camera | |
| Privacy type | Privacy shutter |
Network
| Top Wi-Fi standard | Wi-Fi 6E (802.11ax) |
| Wi-Fi standards | Wi-Fi 6E (802.11ax) |
| Mobile network connection | |
| Antenna type | 2x2 |
| Ethernet LAN | |
| Bluetooth | |
| Bluetooth version | 5.0 |
Ports & interfaces
| USB 2.0 ports quantity | 1 |
| USB 3.2 Gen 1 (3.1 Gen 1) Type-A ports quantity | 1 |
| HDMI ports quantity | 1 |
| HDMI version | 2.1 |
| Thunderbolt 4 ports quantity | 2 |
| Intel® Thunderbolt 4 | |
| Combo headphone/mic port | |
| USB Type-C DisplayPort Alternate Mode |
Keyboard
| Pointing device | Touchpad |
| Numeric keypad | |
| Keyboard backlit | |
| Keyboard layout | AZERTY |
Software
| Operating system architecture | 64-bit |
| Trial software | 1-month trial for new Microsoft 365 customers. Credit card required. |
| Operating system installed | Windows 11 Home |
Processor special features
| Intel Flex Memory Access | |
| Intel Trusted Execution Technology | |
| Intel VT-x with Extended Page Tables (EPT) | |
| Execute Disable Bit | |
| CPU configuration (max) | 1 |
| Embedded options available | |
| Intel Virtualization Technology for Directed I/O (VT-d) | |
| Intel Virtualization Technology (VT-x) |
Battery
| Battery technology | Lithium-Ion (Li-Ion) |
| Number of battery cells | 3 |
| Battery capacity | 50 Wh |
Power
| AC adapter power | 90 W |
| AC adapter frequency | 50 - 60 Hz |
| AC adapter input voltage | 100 - 240 V |
| AC adapter output current | 4.5 A |
| AC adapter output voltage | 20 V |
| USB Power Delivery (USB PD) |
Security
| Trusted Platform Module (TPM) | |
| Password protection | |
| Password protection type | BIOS, User |
Weight & dimensions
| Width | 359.8 mm |
| Depth | 232.9 mm |
| Height | 18.9 mm |
| Weight | 1.8 kg |
- Windows 11 Home 64-bit
- Intel Core i5-12500H (18MB Cache)
- 39.6 cm (15.6") Full HD 1920 x 1080 IPS
- 8GB DDR4-SDRAM & 512GB SSD
ASUS Vivobook S 15 K3502ZA-BQ085W.
Product type: Laptop, Form factor: Clamshell.
Processor family: Intel® Core™ i5, Processor model: i5-12500H.
Display diagonal: 39.6 cm (15.6"), HD type: Full HD, Display resolution: 1920 x 1080 pixels.
Internal memory: 8 GB, Internal memory type: DDR4-SDRAM.
Total storage capacity: 512 GB, Storage media: SSD.
On-board graphics card model: Intel Iris Xe Graphics.
Operating system installed: Windows 11 Home.
Product colour: Black.
Weight: 1.8 kg
Product type: Laptop, Form factor: Clamshell.
Processor family: Intel® Core™ i5, Processor model: i5-12500H.
Display diagonal: 39.6 cm (15.6"), HD type: Full HD, Display resolution: 1920 x 1080 pixels.
Internal memory: 8 GB, Internal memory type: DDR4-SDRAM.
Total storage capacity: 512 GB, Storage media: SSD.
On-board graphics card model: Intel Iris Xe Graphics.
Operating system installed: Windows 11 Home.
Product colour: Black.
Weight: 1.8 kg
ASUS Vivobook S 15
Wow the World with Pure Power
Show off your unique style with Vivobook S 15, the laptop that lets you really stand out! Feel the power of its Intel® Core™ i7 H series processor and a high-capacity 1 TB SSD, while enjoying amazing visuals on the 15.6-inch FHD NanoEdge display. It’s perfect for entertainment or casual creativity, with an 84% screen-to-body ratio and slim 7 mm bezel that make any visual tasks more enjoyable. The fantastic all-new geometric chassis design makes a real style statement, with a choice of three gorgeous new colors. Check out the two convenient Thunderbolt™ 4 USB-C® ports, and you’ll see why Vivobook S 15 is the go-to choice for the can-do generation!
PERFORMANCE
Unstoppable performance
Vivobook S 15 makes all your everyday computing tasks so much easier. Powered by up to a 12th Gen Intel Core i7-12700H CPU, up to 16 GB DDR4 3200 MHz RAM with 1 SO-DIMM slot for memory extension and Intel Iris® Xe integrated graphics, and featuring the ASUS IceCool cooling system, a 1 TB SSD and an ultrafast WiFi 6E connection, Vivobook S 15 keeps you on top of your daily life.
CPU
Ready for any challenge
Vivobook S 15 is powered by up to a 12th Gen Intel® Core™ i7 processor that makes every task easier, whether it’s streaming, browsing, editing, video chatting, or just taking care of business at home. Capable of being boosted up to a TDP (Thermal Design Power) of 45 watts, it’s the fastest performing generation to date!
THERMAL
Cooler, quieter and faster!
To keep it cool in all situations, the ASUS IceCool thermal technology in Vivobook S 15 uses upgraded 8 mm and 6 mm heat pipes2, and an IceBlade fan that efficiently accelerates heat transfer. The 97-blade fan and impeller are made of a liquid-crystal polymer that means they’re lighter and thinner than ordinary fans. In addition, the fan uses a fluid-dynamics bearing that’s quieter and has less vibration than an ordinary bearing. The end result is that the mighty CPU can run comfortably at a blistering 45 watts total TDP in Performance mode — with no throttling!
DISPLAY
See more, enjoy more
Feast your eyes on the new 16:9 FHD NanoEdge display on Vivobook S 15! This wide-view, 84% screen-to-body ratio panel gives you a vivid and spacious immersive viewing experience, and downsizes dimensions to give Vivobook S 15 an ultra-compact footprint. It’s always easy on your eyes even during long viewing sessions, with low blue-light levels that are certified by TÜV Rheinland.
BATTERY CAPACITY
On the go, non-stop
With its long-lasting 50 Wh battery, Vivobook S 15 makes your on-the-go life effortless, keeping you productive or entertained for longer.
DESIGN
Design perfection
The new raised logo tab design and youthful colors are a taste of what’s to come when you open the lid of Vivobook S 15. Get ready to start your journey with the stripe-accents on the Enter key and orange color-blocked ESC key. Discover more possibility with the lay-flat 180° hinge and Vivobook messaging on the palm rest, and go further with Vivobook S 15.
CONNECTIVITY
See every detail
With all the I/O ports you need, connecting all your existing peripherals, displays and projectors is a cinch. The dual ultrafast Thunderbolt™ 4 USB-C® ports support 8K external displays and up to 40 Gbps data transfers. There’s also a HDMI® 2.0 port to support 4K 60 Hz displays and a USB 3.2 Gen 1 Type-A port for 5 Gbps transfer speeds, along with an audio combo jack for the ultimate convenience.
KEYBOARD
Brilliantly nuanced ErgoSense keyboard
It’s our mission at ASUS to elevate human interaction with technology to a higher and more intuitive level than ever before. The latest ASUS ErgoSense keyboard are engineered to enable an unrivaled input experience that’s in harmony with how you move, feel and touch. Your comfort is our highest priority. That’s why the ErgoSense keyboard has an incredibly satisfying feel, with the optimum bounce and travel calculated with fine-tuned precision. Experience the ErgoSense keyboard, and you’ll soon find yourself cruising effortlessly through your work.
ASUS ANTIBACTERIAL GUARD
99% bacterial inhibition. Your health safeguarded.
The surface of any laptop harbors thousands of potentially harmful bacteria. To keep your laptop hygienic, it’s protected by ASUS Antibacterial Guard — a special surface treatment that keeps the bugs at bay. In fact, Antibacterial Guard has been scientifically proven4 to inhibit the growth of bacteria5 by more than 99% over a 24-hour period, ensuring the surfaces6 of your laptop clean and sanitary for longer and reducing the spread of potentially harmful bacteria via contact.
SECURITY
Safe and secure
Fingerprint security
Accessing Vivobook S 15 has never been easier or more secure. With the fingerprint sensor8 on the power button and Windows Hello, there’s no need to type in your password every time — all you need is just a single touch.
Webcam shield
Vivobook S 15 takes your privacy and security seriously. There's an integrated privacy shield that slides over the webcam for instant privacy, shielding you against prying eyes and disturbances.
WEBCAM
Real-time webcam image optimization
ASUS 3D Noise Reduction (3DNR) Technology and the new webcam effects in MyASUS take your video-calling experience to the next level. 3DNR significantly upgrades the webcam image clarity, with a unique algorithm that sharpens images and performs real-time de-noising to make sure everything looks crisp and clear during video calls. The webcam effects in MyASUS add several useful image-processing features, including Background Blurring for enhanced privacy; Lighting Optimization to keep faces out of shadow; Motion Tracking to always keep you center-frame; and Eye Tracking to reduce the effect of your eyes wandering away from the camera.
NOISE CANCELATION
Next-level ASUS AI Noise-Canceling Technology
To provide exceptional remote-working and video-conferencing experiences, Vivobook S 15 features ASUS AI Noise-Canceling Technology that employs machine learning in order to isolate unwanted noise from human speech. This technology helps to filter out ambient noise for optimum group conference-call quality. The ASUS AI Noise-Canceling Microphone feature in the MyASUS app can filter out ambient noise, and the Multi-Presenter mode normalizes all individual voices from different positions for optimum group conference-call quality. The ASUS AI Noise-Canceling Speaker feature filters out all ambient noise apart from human speech — so you’ll hear what everyone else is saying. Try the demo to experience the amazing difference that AI Noise-Canceling Technology can make in different environments.
Press play to experience ASUS AI Noise-Canceling Technology
Turn on your device audio to hear the difference.
AUDIO
Amazing audio, amazing experience
Vivobook S 15 equipped with an amazing Harman Kardon-certified audio system, with latest DTS audio technology for enhanced distortion-free audio and deeper bass through the powerful speakers. DTS Audio Processing makes small speakers sound bigger and better, and puts you in the middle of the action. It also delivers incredible sound to your headphones.
WIFI
Fine-tuned with ASUS WiFi Master technology
Vivobook S 15 offers a comprehensive range of wireless connectivity. The latest WiFi 6E allows you to load online content in the blink of an eye, and it’s made even better by ASUS WiFi Master Premium technology, which includes ASUS WiFi SmartConnect. WiFi SmartConnect automatically selects the best WiFi source, so your laptop connects seamlessly to the best WiFi signal and known mobile hotspots.
SOFTWARE
Truly personalized workflow
MyASUS hosts a collection of handy ASUS apps and tools that help you get more out of your laptop, and the powerful GlideX is a cross-device screen-sharing solution. Optimize your laptop’s performance and boost your productivity with ASUS apps!
MyASUS
Your PC just got better
MyASUS provides easy access to ASUS apps that are designed to help you maintain your system, update your software, optimize your PC’s performance, and contact ASUS for after-sales service and support.
GlideX
Your on-the-go work and play space
GlideX is a cross-device screen-sharing solution that uses wired or wireless connections to give you a bigger and better space for work and play. With Screen Mirror you can project your device’s screen to PC for easier keyboard input on a bigger space; with Screen Extend you can create more space turning your tablet into a secondary display on the go. GlideX optimizes your workflow in the blink of an eye!
ScreenXpert 3 for ASUS PCs
Manage app windows across displays connected to your ASUS PC
The ScreenXpert 3 — which you can download from Microsoft store or find in your PC's Start menu — helps you to manage app windows across displays connected to your ASUS PC. It also lets you turn your camera or microphone on and off and check their status on your PC's screen without using the keyboard. ScreenXpert 3 for ASUS PCs puts you in full control of your workflow!
Performance claim is based on the Cinebench R20 Multi Core benchmark, comparing the score of Zenbook 14X UX5401ZAS tested by ASUS in January 2022 (configured with an Intel Core i7-12700H CPU, 16 GB LPDDR5, and a 1 TB PCIe 4.0 SSD) to Zenbook 14X UX5401ZA (with an Intel Core i5-12500H CPU, 8 GB LPDDR5, and a 512 GB PCIe 3.0 SSD), and Zenbook 14X UX5401EA (with an Intel Core i7-1165G7 CPU, 16 GB LPDDR4x, a 1 TB PCIe 4.0 SSD). Test settings: select Performance mode under Fan profile in MyASUS, and idle the laptop for 30 to 60 seconds prior to running the benchmark under AC mode.<br>The component placement is for reference only, and may vary by model and configuration.<br>Product weight may vary according to device configuration.<br>Tested by an independent third-party laboratory according to the ISO 22196 standard (Measurement of antibacterial activity on plastics and other non-porous surfaces).<br>ISO 22196:2011 specifies a method of evaluating the antibacterial activity of antibacterial-treated plastics, and other non-porous, surfaces of products (including intermediate products).<br>ASUS Antibacterial Guard is applied on the laptop areas that users touch most frequently, including the palm rest area, keyboard, and touchpad (or ASUS NumberPad).<br>Note that the protective effects of ASUS Antibacterial Guard were tested by ASUS on April 26, 2021, and follow the ISO 22196 method on our specially-treated test samples. The tests provide a simulation of three years of wear and tear, and include exposure to salt spray, thermal shocks, and both alcohol and wool-felt tests. Actual effective antibacterial-protection period may vary depending on product configuration and usage.<br>Fingerprint on power button optional.<br>802.11ax 2x2 160 MHz enables 2402 Mbps maximum theoretical data rate, ~3x faster than standard 802.11ac 2x2 80 MHz (867 Mbps) and nearly 6x faster than baseline 1x1ac (433 Mbps) Wi-Fi as documented in IEEE 802.11 wireless standard specifications, and require the use of similarly configured 802.11ax wireless network routers.<br>This amendment defines standardized modifications to both the IEEE 802.11 physical layers (PHY) and the IEEE 802.11 Medium Access Control layer (MAC) that enable at least one mode of operation capable of supporting at least four times improvement in the average throughput per station (measured at the MAC data service access point) in a dense deployment scenario, while maintaining or improving the power efficiency per station. For additional details visit: https://mentor.ieee.org/802.11/dcn/14/11-14-0165-01-0hew-802-11-hew-sg-proposed-par.docx.<br>“Up to 75% lower latency” is based on Intel simulation data of 802.11ax with and without OFDMA using 9 clients. Average latency without OFDM is 36 ms, with OFDMA average latency is reduced to 7.6 ms. Latency improvement requires that the AP and all clients support OFDMA.<br>Battery tests conducted by ASUS on January 21, 2022 using the 1080p Video Playback scenario. Test configuration: Vivobook 16X OLED (X1603ZA), OLED panel, Intel i7-12700H and i7-1260P, 1 TB SSD, 16 GB RAM, 70 Wh battery. Test settings: WiFi enabled but disconnected (not connected to any access point), Windows Power Plan set to Balanced, display brightness set to 150 cd/m2. Actual battery life may vary depending on product configuration, usage, operational conditions and power management settings. Battery life will decrease over the lifetime of the battery.
Delivery
Welcome to the shipping information page.
Here u will find useful information about our shipping conditions
U can buy your products online at Axitech and let them be delivered swiftly ar your home or at work. Delivery times can vary depending on the selected delivery address, availability of the products and the date and time of the order. A tracking number is included in your confirmation email, allowing you to check the status of your shipment at any given time.
Stock
You can find the status of local and central stock on our product pages.
Local stock means stock that is physically present in our store.
Central stock means stock available from our suppliers.
For delivery times, this means that products from local stock can usually be delivered a little earlier.
Prices
Belgium
- 1-2 Days
Netherlands, Luxembourg
- 2-3 Days
Germany, France
- 3-5 Days
European Union
- 3-5 Days
Rest of Europe
- 5-10 Days
Guidelines:
- Delivery to postboxes is not possible.
- Shipping services may be delayed during certain periods. Keep this in mind.
- Products that are large and/or heavy will not be delivered outside of Belgium
*Voor producten die te groot en/of zwaar zijn wordt een verzendkost van €130 aangerekend.
Deliveries outside of Europe
Deliveries outside of Europe are not offered by default.
If you're outside of Europe and would like to order a product, contact us.
Retours
For all your purchases (excluding software), a 14-day cooling-off period applies; you can return your product in the original packaging to our store or send it back during this period.
Be sure to mention your order number, describe the nature of the problem with your product, and add photos if relevant.
For more information click here
Write Your Own Review
Order
Click here to see how to place an order.
You can always view your orders on your account page. Here you can also cancel them.
If you ordered without an account, you can best send us an email so that we can cancel it for you.
Once an order is placed, it can no longer be changed. If you want to place another order, first cancel your old order.
The quantities you see on a product are the stock from our suppliers.
If local stock is mentioned, it means we have it available in the store.
If a product is marked as out of stock, it means it is currently unavailable from both our suppliers and in our store.
Payments
We offer the following payment options:
Cash: Store
Bancontact / Maestro / Mister Cash: Store and webshop
MasterCard / VISA: Store and webshop
iDeal: Webshop
KBC: Webshop
Belfius: Webshop
ING: Webshop
Bank transfer: Webshop
PayPal: No
Ecocheques: Store (Refurbished products)
Installment plan: No
Has your payment via Bancontact failed? First check whether the money has been debited or not. Is this not the case? Then you can immediately place an order again.
Has the money been debited from your bank account but you have not received a confirmation email after an hour? Then send us an email and include your transaction number. This is always stated in the debit details. We will assist you as soon as possible.
You have placed an order and want to pay with a credit card, but you receive the message that your credit card has been declined. That is unfortunate. Rest assured, we do not charge money from a declined credit card and you will receive a notification that the order cannot be processed. You can simply place your order again with another payment method such as Bancontact.
Did you pay via iDEAL? Then we will transfer the payment back to your account. If you paid with your credit card and returned your entire order, we will refund the amount to your credit card. Did you only return part of your order? Then we will transfer the money to your specified account number. When your account number is not known, we kindly ask you to provide it to us. Have you been to our store and paid there? Then we ask for your account number so we can refund the amount. Refunds are made within 3 to 5 business days.
Have you not received a refund after 3 to 5 business days? The time it takes for your refund to appear back in your account varies from bank to bank. If you have not received a refund after 7 business days, it is best to contact our customer service.
Email us!
Your VAT number is checked with VIES (VAT Information Exchange System), and if it is valid and you qualify for VAT-free purchases, this is done automatically for you.
If this does not work, you can always contact our customer service as a professional customer with a valid VAT number to place your order.
Be as complete as possible in the description of your order, preferably with URL links from our webshop, so that we can assist you as quickly as possible. An invoice is always created.
Email us!
Delivery & Pickup
You can find a detailed overview of our shipping locations and rates here.
You can track the status of your order on your account page.
Click on 'My orders', then select the correct order.
Then click on 'Order Shipments', next to 'Invoices'
Now you have an overview of all shipments of the order.
Each shipment has its own tracking link, you can find this just under the shipment number.
Of course, you can pick up your order at our store in Mechelen! Indicate this during your order, and we will notify you when your product is ready for pickup.
That's annoying, but don't worry. First, check the following points:
- Check the 'Track & Trace code', it may provide more insight into the delay of your package.
- Check the delivery address, was it entered correctly during the order?
- Check your mailbox, it may contain a message that you were not at home during the delivery. It is possible that the mailman or courier will offer your package again or has delivered it to the neighbors.
- If none of these provide clarity, please contact us.
Email us!
Warranty & Repairs
You can bring in your repair at any time without an appointment at our store!
When you bring your device to us, an inspection and quote are carried out within 2 working days*.
If you cannot come to us, you will have to send your device. This is best done in consultation with us after you send us an email describing the problem. You should assume that you will have to miss your device for 10 workdays*.
NOTE! We only accept repairs by shipment from Belgium. If you send your repair from abroad, your shipment will be refused and immediately returned.
Describe the nature of the problem with your device and add photos if relevant. We will respond to you within 24 hours during our opening hours.
Request a repair!
You can always inquire about the status of your repair by sending an email. We will respond as soon as possible.
U can always view the status of the repair using the QR code or the link that u can find on the claim ticket that u received when u brought in your device.
Email us!
We repair Windows, Linux, and Apple computers.
We also replace glass back covers for iPhones!
We do not offer replacement devices while your device is being repaired. We do offer rental services, prices and terms are determined according to the needs and specific wishes of the customer. Send a request for more information.
Email us!
We offer the following warranty periods and conditions:
New product: 2 year
Refurbished product: 1 or 2 year Meer informatie
Repairs: 6 months
We never provide a warranty for software issues. Warranty is only provided for manufacturing defects, not user errors.
Click here to consult our sales terms and conditions.
Click here to consult our repair conditions.
Returns & Exchanges
No.
Due to the nature of the products we offer, testing is equivalent to putting the device into service.
For more information, view our sales terms and conditions here.
Not satisfied with your products? Delivered defective?
We are sorry to hear that; we will ensure this is rectified as soon as possible.
You can immediately return your product in the original packaging to our store or send it back. We will then send you the same product as a replacement as soon as possible.
Be sure to mention your order number, describe the nature of the problem with your product, and add photos if relevant.
You can also request an RMA on your account page under the orders menu.
Address & Customer Service
Our store is located at Battelsesteenweg 275, 2800 Mechelen in Belgium. (directly opposite Carrefour)
Contact Form
The store is open on:
Monday to Saturday
from 10:00 to 18:00
Closed on holidays
Security & Privacy
Refurbished
Refurbished devices are thoroughly checked, cleaned, repaired, and updated. These are then offered for sale at a high discount. This is not only good for your budget but also for the environment, as there is less need for new electronic materials and older materials are reused.
In addition to big discounts, we also offer a 1-year warranty on all refurbished materials purchased from us!
Our refurbished products all have a rating, indicated with a star rating.
3 Stars: C grade
4 Stars: B grade
5 Stars: A grade
C grade means the device functions perfectly but has very visible cosmetic damage. These are usually offered at a larger discount.
B grade means the device functions perfectly but has a few minor cosmetic flaws. (small scratches, dents in the casing, etc.)
A grade means the device has been used, but it is not (or barely) noticeable. It's just like buying a new one, but cheaper!
Acquisition
Terms and Conditions
1.1 These general terms and conditions apply to all offers made by Axitech and to all agreements concluded (with Belgian buyers of Axitech products).
1.2 Unless expressly agreed otherwise, the applicability of other general terms and conditions is excluded.
2.1 All statements made by Axitech on the website or in catalogs are considered to be an invitation to make an offer.
2.2 Orders can be placed with a fully completed order card (indicating customer number, your most recent street address, the correct order numbers and numbers of items to be ordered), by fax, by e-mail, via websites.
2.3 By placing an order, the buyer accepts the applicability of the general conditions mentioned on the site and in the catalogs. The most current terms and conditions will be posted on the website.
2.4 Axitech reserves the right to refuse orders under a minimum order amount or to charge a surcharge for such orders. Furthermore, conditions such as prepayment may be attached to the acceptance of orders.
2.5 If, for any reason, acceptance of an order for a particular item proves impossible, Axitech will, in consultation with the buyer, endeavour to supply an item comparable in price and quality. The order will be accepted in modified form after agreement.
2.6 The agreement is established at the time Axitech has accepted the order.
3.1 The prices on Axitech's websites are the current prices. Prices in mailings may differ due to price changes made after the mailings were printed.
3.2 The price listed on the website may be incorrect. If the price is disproportionately low, Axitech may cancel the order or still charge the customer the correct price.
3.3 As long as the agreement has not been concluded, Axitech shall be entitled to change the prices and further terms and conditions.
3.4 All prices are inclusive of VAT and cost of packaging, exclusive of cost of transportation, shipping and legal fees unless otherwise stated. Per order, depending on the method of payment, a one-time contribution to the shipping costs mentioned on the websites and in the catalogs will be charged.
3.5 Axitech is also entitled to pass on changes in the rate of turnover tax and any other taxes and/or levies after the agreement has been concluded.
4.1 Axitech will determine the method of transportation and the carrier. If the customer has special transport requirements, the additional costs shall be borne by the customer. All orders will be delivered to the customer's specified pickup point or street address.
4.2 Axitech will deliver the order promptly. In the event of a delay in the delivery of all or part of the order, Axitech will send a notice no later than three weeks after acceptance of the order. Customer then has the right to cancel the order, to the extent delayed, without charge no later than seven days after receipt of the delay notice.
4.3 Axitech reserves the right to deliver the order in parts. There are no additional costs associated with partial deliveries or backorders.
4.4 Despite all the care we take with orders, it may happen that an order is not delivered or is incomplete. The buyer is required to report this within 7 days of receiving the items. In that case, the delivery will be completed or redone at Axitech's expense if necessary.
4.5 Axitech is not responsible for delays in deliveries once shipped. Delivery services can be delayed due to several factors: busy periods, strikes, wrong address, traffic, and so on.
5.1 Payment shall be made by bank or giro, credit card or online banking on terms further set forth on the websites and in the catalogs.
5.2 If it is agreed that payment will be made on account, a (fatal) payment term of 30 days after the invoice date will apply.
5.3 In cases that give rise to it, Axitech reserves the right not to accept a method of payment proposed by the buyer. In this case, this will be communicated and the order will be sent after prepayment.
5.4 Settlement with claims against Axitech or suspension shall not be permitted unless such settlement is still agreed upon in writing.
5.5 Prepayment is only possible by bank or giro transfer.
5.6 After exceeding a payment term, the customer shall owe the statutory interest and all judicial and extrajudicial collection costs with a minimum of € 100. Axitech may then suspend fulfilment of its obligations or dissolve the agreement by letter.
6.1 Goods delivered shall remain the property of Axitech until all (payment) obligations have been fulfilled. This applies to all obligations for which the law permits the creation of a reservation of title.
6.2 Axitech shall be irrevocably authorised, without notice of default being required, to take back the articles that have remained the property of Axitech (or have them taken back).
7.1 The right of renunciation does not apply to customers who purchase products for business or professional use.
7.2 The customer, who does not purchase the products for business or professional use, has the right to renounce the purchase, without payment of a fine and without giving any reason, provided that Axitech is informed thereof by letter or by fax within a period of 14 working days from the day following the day of delivery of the product. The goods must be returned in the original packaging, accompanied by a copy of the relevant invoice and stating the reason for return.
7.3 For the exercise of his right of renunciation, the costs of returning the products shall be borne by the customer.
7.4 In the case of delivery of immediately reproducible products protected by copyright law and in the case of distance selling of cosmetics, the customer is obliged to return the product in its intact safety packaging.
7.5 In case of exercise of the renunciation right, Axitech shall be obliged to refund the amounts already paid by the buyer, without any costs. Reimbursement shall be made within thirty days following the day of notification of renunciation.
7.6 The customer cannot exercise the right of renunciation concerning delivery of audio and video recordings and computer software of which the seal has been broken by the customer.
8.1 The buyer has up to 14 days for reflection after delivery of the goods. The buyer must deliver the goods to Axitech within 14 days of reporting a return.
8.2 Het retourrecht is niet geldig voor volgende producten:
- Sealed products (e.g. Ink, Toner, software, laptops, desktops, video games, USB flash drives, hard drives, SSDs, headsets, earbuds, etc) with the seal broken.
- Personalized items (for example, an engraved product)
- Products with limited expiration dates
- Perform a service (e.g., remote assistance, installation, data transfer, etc.)
- Individual products that are part of a bundle
8.3 The right of return is only valid in the following situations:
- The product is in its original condition and undamaged.
- The product was not put into use.
- The product must be returned in its original packaging.
- If accessories or matching components were supplied with the product, they must also be returned in the original packaging. (for example: adapter, power cable, case, pen, mouse, keyboard, etc)
8.4 If one or more of these conditions are not met, a portion of the amount will be withheld or the return request will be denied.
8.5 If all conditions are met, Axitech will refund the price paid, including shipping costs of the order, as soon as possible, but no later than 14 days after the return of the items.
8.6 If the items delivered by Axitech have not been returned within the "approval period" of clause 8.1, the customer accepts the items as accepted.
8.7 The buyer is responsible for the return of the goods, including shipping costs.
8.8 If abuse of the right of return is suspected, future orders will be refused.
8.9 For more information on Belgian return laws click here.
9.1 Axitech guarantees the quality of the items it delivers for twenty-four months from the delivery of the product.
9.2 If the delivered products do not correspond to the description in the guarantee certificate, the description in the catalogs or on Axitech's website, the buyer can claim a warranty. This is only valid if he notifies Axitech in writing within a period of two months from the day on which the buyer has identified the defect. For customers purchasing products for business or professional use, the period in which notification must be made is 14 days. Together with the notification, the customer must send a detailed description of the defect as well as a copy of the sales invoice. This provision applies only to customers who do not purchase the products for business or professional use.
9.3 Pursuant to a validly exercised warranty claim, the buyer is entitled to a free repair or free replacement (at Axitech's discretion) of the good, except where this would be impossible or disproportionate.
9.4 This warranty does not apply if:
• the item or device was inadequately protected from shipping damage when returned;
• modifications have been made to the item or device;
• there are defects caused by incorrect or improper use, such as failure to observe the accompanying operating instructions;
• the defect was caused by intent or gross negligence;
• there is an external calamity such as lightning, power failure, natural disasters, etc;
• Axitech has not been given the opportunity (in time) to investigate the complaint and possibly to repair the defect.
9.5 The Customer's legal claim shall be time-barred after the expiration of one year from the date on which the Customer established the lack of conformity, without that period being allowed to expire before the end of the two-year period referred to in 8.1.
For buyers who purchase products for business or professional use, the legal claim shall lapse one month from the notification of the defect to Axitech.
9.6 If a lack of conformity becomes apparent within a period of six months from delivery of the product, the presumption that this lack existed at the time of delivery applies as evidence to the contrary, unless this presumption is incompatible with the nature of the product or with the nature of the nonconformity, by taking into account, among other things, the fact that the product is new. This provision does not apply to customers who purchase the products for business or professional use.
9.7 Taking into account the use that the customer has had since the delivery of the product, the customer has the right to demand an appropriate price reduction or the rescission of the purchase agreement:
• if he cannot claim repair or replacement.
• if Axitech has not made the repair or replacement within a reasonable time or without serious inconvenience to the buyer.
The customer is not entitled to demand the dissolution of the agreement if the lack of conformity is of minor significance. This provision applies only to customers who do not purchase the products for business or professional use.
9.8 If the product was delivered to the first buyer for more than one year and Axitech can no longer repair the product or no longer has the item in question in stock, then Axitech offers the option, at the buyer's option, to supply a replacement item at 50% of the purchase price, or to refund 50% of the purchase price paid.
This provision applies only to customers who purchase the products for business or professional use.
9.9 After the expiry of the warranty period as referred to in 8.1, Axitech shall be obliged to indemnify for the hidden defects of the product sold.
10.1 Personal information is stored in Axitech's customer system to process orders. In addition, Axitech uses the data for internal marketing purposes, such as sending catalogs. Axitech applies the relevant legislation when using personal data.
10.2 When Axitech provides data to third parties to perform tasks within the scope of activities described in 10.1, privacy will be maintained.
11.1 Axitech's liability with respect to the sale and delivery of articles is expressly limited to the warranty regulated under clause 9.
11.2 Axitech is not liable for advice it has provided, printing and typesetting errors in catalogs, technical data provided by suppliers or manufacturers and unforeseeable poor quality of the products.
11.3 For the rest, any liability of Axitech shall be limited to the amount actually paid on the relevant invoice sent.
12.1 No later than at the conclusion of the agreement, Axitech will offer these general terms and conditions to the buyer, either electronically or otherwise. The buyer is responsible for printing or saving the terms and conditions if required.
12.2 Axitech makes the following information available on its website:
• its registered address and company number.
• the main characteristics of the products, including the price
• the method and cost of delivery and payment
• the address where complaints may be filed if different from its registered office address
• the method of taking back and returning the product, including any associated costs
• the period of validity of the offer (if applicable)
12.3 If the buyer wishes to dissolve or destroy the agreement on the grounds that Axitech would not comply with legal information obligations, this right must be exercised within 14 working days after acceptance of the order.
12.4 Axitech cannot guarantee 100% accurate information for all products. For questions or comments about product information, the buyer should contact customer service. It is the buyer's responsibility to ensure that the correct product is ordered.
13.1 Disputes will be resolved by mutual agreement whenever possible.
13.2 These general terms and conditions are governed by Belgian law and all disputes will be dealt with by the court based on the location of Axitech's registered office.
14.1. The entrepreneur has a sufficiently publicized complaint procedure and handles the complaint in accordance with this complaint procedure.
14.2. Complaints about the implementation of the agreement must be submitted to the entrepreneur within a reasonable time, fully and clearly described, after the consumer has found the defects.
14.3. Complaints submitted to the entrepreneur shall be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the trader will respond within the 14-day period with a notice of receipt and an indication of when the consumer can expect a more detailed response.
14.4. If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute resolution procedure.
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