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Jabra PanaCast 50 Grey - EMEA, Group video conferencing system, 4K Ultra HD, 30 fps, 6x 100 - 8000 Hz 8201-231
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More Information
| SKU | 8201-231 |
| EAN | 5706991023671 |
| Alternative EANs |
|
| Brand | JABRA |
| Connectivity | Bluetooth, Ethernet, HDMI |
| Color | Grey |
| Amount of speakers | 4 |
| Microphone Frequency | 100 - 8000 Hz |
Performance
| Bluetooth | |
| Product colour | Grey |
| Product type | Group video conferencing system |
Video
| HD type | 4K Ultra HD |
| Maximum video resolution | 3840 x 2160 pixels |
| Supported graphics resolutions | 3840 x 1080 |
| Maximum frame rate | 30 fps |
Audio
| Built-in speaker(s) | |
| Number of speakers | 4 |
| Frequency range | 80 - 20000 Hz |
Ports & interfaces
| HDMI ports quantity | 1 |
| USB connector type | USB Type-A, USB Type-C |
| Ethernet LAN (RJ-45) ports | 1 |
Network
| Ethernet LAN |
Camera
| Megapixel (approx.) | 13 MP |
| Digital zoom | 6x |
| Horizontal field of view | 180° |
| Vertical field of view | 154° |
Microphone
| Microphone sensitivity | -37 dB |
| Microphone frequency | 100 - 8000 Hz |
| Number of microphones | 8 |
Computer system
| Windows operating systems supported | Windows 10 |
| Mac operating systems supported | Mac OS X 10.5 Leopard, Mac OS X 10.6 Snow Leopard, Mac OS X 10.7 Lion, Mac OS X 10.8 Mountain Lion, Mac OS X 10.9 Mavericks, Mac OS X 11.0 Big Sur |
| Applications supported | Jabra Sound+, Jabra Direct, Jabra Xpress |
Operational conditions
| Operating temperature (T-T) | 5 - 35 °C |
| Storage temperature (T-T) | -20 - 60 °C |
Weight & dimensions
| Width | 650 mm |
| Depth | 125 mm |
| Height | 80 mm |
| Weight | 2.2 kg |
| Package width | 685 mm |
| Package depth | 130 mm |
| Package height | 167 mm |
Packaging content
| Cables included | USB |
| Wall mounting kit |
- Professional-grade audio
- 180° Panoramic-4K video
- Virtual Director for immersive meetings
- Real-time whiteboard content camera stream
- Safety Capacity and Room Usage Insights
- Optimised for all leading UC platforms
- Plug-and-play. Easy to install
- Astounding sound from the world leaders in professional audio
- Unique 180° field of view captures the entire meeting room
- Virtual Director intelligently adjusts the video in real time for more immersive meetings
- Safety Capacity and Room Usage Insights generates anonymous room occupancy data for all your meeting rooms at once
- Network-connected system enables easy remote management and data access
- Real-time whiteboard streaming for more inclusive remote collaboration
- Dynamic Composition feature creates close up views of up to 4 people at once
- Plug-and-play for fast set-up and maximum ease of use
- Intelligent features like Virtual Director, Dynamic Composition, Intelligent Zoom and Intelligent Meeting Space deliver a natural, inclusive meeting experience for all participants
- Easy installation, with a choice of wall mount, table stand and screen mount (VESA)**
- Certified for Microsoft Teams, Microsoft Teams Rooms, Zoom and Zoom Rooms and optimised for all leading UC platforms
- Certified for MS Teams, Zoom and MTR & Zoom Rooms. Optimised for all leading UC platforms
Jabra PanaCast 50 Grey - EMEA.
Product type: Group video conferencing system.
HD type: 4K Ultra HD, Maximum frame rate: 30 fps.
Digital zoom: 6x.
Ethernet LAN.
Bluetooth, Product colour: Grey
Product type: Group video conferencing system.
HD type: 4K Ultra HD, Maximum frame rate: 30 fps.
Digital zoom: 6x.
Ethernet LAN.
Bluetooth, Product colour: Grey
Our first new-normal-ready intelligent video bar.
In a world where we’re more physically separated than ever, you need great audio and great video for your remote meetings. But you also need to make your offices and collaboration spaces safer for everyone who uses them. With our industry-leading professional audio, advanced and innovative 180° video technology and a range of unique intelligence-driven features, PanaCast 50 gives you the power to put safe, socially distanced meetings back on the table – whatever your ‘new normal’ looks like. We’ve reinvented collaboration for the new normal.
Sound that astounds.
Great meetings start with great sound and as the world leaders in professional audio, that’s something we know a thing or two about. We’ve reinvented meeting room audio for modern ways of working, with eight professional-grade microphones and precision voice detection. Intelligent algorithms automatically identify and remove residual echo and static noise and we added an array of four powerful speakers in a zero-vibration stereo setup, to fill the room with premium, high-definition sound. However you work, Jabra PanaCast 50 is engineered to keep you talking.
Hear and be heard, naturally.
Meetings flow better when everyone can communicate clearly. Our advanced beamforming technology maximizes the signal-to-noise ratio for crystal-clear voices, anywhere in the room. And with full duplex technology, everyone can contribute to the conversation in real time. So those verbal cues that are so integral to face-to-face conversations will never go unheard.
All in.
In addition to our world-leading audio, we’ve gone all-in on inclusive video that keeps everyone, well… all in. Three 13-megapixel cameras, mounted in a high-precision, multi-camera array, cover every part of the room. But here’s the really clever part:Our patented real-time video stitching technology intelligently decides exactly the right point to live-stitch the three feeds together, creating a smooth, 180° view in high-definition Panoramic-4K. That means nobody is squeezed together, distorted or missing from the picture. Jabra PanaCast 50 puts inclusive meetings back on the table, safely. We’ve gone all-in on getting you all in.
Engaging. Immersive. Human.
What if your in-room video conferencing tool could automatically detect who’s speaking and intelligently adjust the picture to focus on them, just like your brain would refocus your gaze if you were there in the room? Our high-power Edge-AI processing chips deploy our proprietary algorithms to intuitively follow your meeting, instantly adjusting the frame in real-time to focus only on the active speakers. The result is a meeting experience that puts the most important content front and centre, so nobody misses out on any of the important details. Bring the human touch to your virtual meetings.
Be everywhere at once.
OK, so you’ve put safe socially distanced meetings back on the table, but how do you know if your staff are sticking to the guidelines? Our intuitive software anonymously counts heads, instantly notifying you when your customised guidelines are breached. Our unique 180° data-stream remains constantly focused on the entire room, delivering real-time people count data, even when the video stream is zoomed in.Visual data in Jabra Xpress allows you to analyse your previous meeting history and take data-driven action accordingly. And best of all? This functionality doesn’t require a computer connection, so it’ll also help catch those impromptu “let’s just grab this empty room” chats. PanaCast 50 counts the people in your meeting rooms, so you don’t have to.
The analogue goes digital.
Our new whiteboard streaming technology lets you live stream and enhance your whiteboard content, so everyone on the call can see it, even if they’re not in the room. And unlike other brands, the feature is built in and powered by our 180° field of view. Intelligent algorithms automatically capture and live-stream your whiteboard content in real time, so you don’t need to be present to participate. We’ve reinvented the whiteboard for modern working.
Architecting the future.
All this incredible technology is powered by our uniquely advanced system architecture. Nine powerful Edge processors perform real-time integration of audio, video and data, delivering room insights, even when PanaCast 50 is not connected to a computer. This unique system architecture powers all the intelligent features of PanaCast 50, allowing us to deliver a meeting experience that’s not just better, it’s completely reinvented. Because next-level meetings require next-level technology.
Walk in. Plug in. Get stuck in.
When you’re in back-to-back meetings all day, you can sometimes have less than a minute between each one. Jabra PanaCast 50 is UC-optimised and plug-and-play, so you can simply walk into your next meeting and get going straight away, with everything you need at your fingertips. And to make it even easier, there’s also an optional Remote Control*, allowing you to control every aspect of your meeting – without leaving your seat. Jabra PanaCast 50 lets you hit the ground running.
Easy as 1, 2, 3.
Whichever way you look at it, PanaCast 50 couldn’t be easier to install, with three different options, to suit every room set-up. Choose from Wall Mount, Table Stand and Screen Mount (VESA)*, with clear, easy-to-follow instructions. Who doesn’t like to keep things simple?
All UC, you see.
With more people working remotely, it’s more important than ever to be able to instantly connect with your colleagues no matter where they are. PanaCast 50 is certified for Microsoft Teams, Microsoft Teams Rooms (with separate Microsoft Teams Rooms certification for integrated Content Camera for dual stream whiteboard functionality), Zoom and Zoom Rooms as well as being optimized for all leading UC platforms. Collaborate with your team in an instant, wherever they are.
Get everyone in on the action
PanaCast 50 is packed with game-changing Jabra technology to upgrade the hybrid meeting experience and make sure everyone can see and hear clearly. Our inclusive 180° field of view shows more of your space than any other video bar on the market and our signature world-leading professional audio gives everyone equal say, so the conversation flows naturally between virtual and in-the-room participants, just like when they’re sat right next to each other. But what really sets PanaCast 50 apart is its unique AI-powered adaptive architecture which keeps your device at the forefront of video technology for evolving user needs. It also drives the intelligent features to help you follow exactly what’s going on – whether you’re sat anywhere in the room or dialing in from afar.With PanaCast 50 you don’t have to be in the room to be at the heart of the meeting.
ALLLLLLLL in
PanaCast 50 was built for inclusion so we’ve gone all-in to make sure our video keeps everyone in the frame.Three 13-megapixel cameras, mounted in a high-precision multi-camera array, cover every part of the room so no-one falls off the end of the screen.Our patented real-time video stitching technology intelligently decides exactly the right point to live-stitch the three camera feeds together, creating a seamless 180° view in high-definition Panoramic-4K.That means nobody’s awkwardly squeezed in, distorted or missing from the picture.We’ve gone all-in on getting everyone in.
Be seen and heard
Meetings are better when everyone can actually hear what’s being said.So as you’d expect from the world leaders in professional audio, our video bar makes sure your meetings sound as incredible as they look.PanaCast 50 adapts to whatever space you’re in, using four powerful speakers in a zero-vibration stereo setup to flood the room with premium high-definition sound. That means even if you’re sat all the way at the back you’ll still know exactly what’s going on. And the remote participants will hear you perfectly too.
Engaging. Immersive. Human.
What if your in-room video conferencing tool could automatically detect who’s speaking and intelligently adjust the picture to focus on them, just like how your brain would refocus your gaze if you were there in the room?Our high-power Edge-AI processing chips deploy our proprietary algorithms to intuitively follow your meeting, instantly adjusting the frame in real-time to focus only on the active speakers.The result is a meeting experience that puts the most important content front and centre, so nobody misses out on any of the important details.Bring the human touch to your virtual meetings.
Make it count
Sometimes the stars (ok, schedules) align so the whole team can meet in person. And making the most of meeting room spaces starts with understanding how they are used. Our unique 180° data-stream remains constantly focused on the entire room, delivering anonymous real-time people count data for valuable room use insights.Manage your Jabra video collaboration devices easily with Jabra Xpress*. Our free-to-download management software analyses your meeting room data so you can take action accordingly, whether that’s modifying room settings for optimal meeting experiences or deploying the latest product updates.Intelligently insightful for customised management.*PanaCast 50 also works with other device management platforms.
The analogue goes digital
Our incredible whiteboard streaming technology lets you live stream and enhance your whiteboard content so virtual and physical attendees can see it equally.Uniquely, the whiteboard feature is built in (so there’s no need to buy or set up an extra camera) and powered by our one-of-a-kind 180° field of view.Intelligent algorithms automatically capture and live-stream whiteboard content in real-time, so everyone can participate - whether in or out of the room.
Future-ready
Next-level meetings demand next-level technology.Nine powerful Edge processors perform real-time integration of audio, video and data, to give your experience a serious upgrade. And because we want to keep making your meetings better, our unique adaptable flexible architecture means PanaCast 50 keeps reinventing itself with future-ready feature updates.With PanaCast 50 your meetings just keep getting better.
Walk in. Plug in. Get stuck in.
When you’re in back-to-back meetings all day you can sometimes have less than a minute between each one. PanaCast 50 is UC-optimised and plug-and-play, so you can simply walk into your next meeting and get going straight away, with everything you need at your fingertips.And to make it even easier, you can control every aspect of your meeting via the Sound+App or the optional Remote Control*, without even leaving your seat.PanaCast 50 lets you hit the ground running.*Sold separately
It’s official: PanaCast 50 plays well with others
PanaCast 50 has been independently tested and rubber-stamped to make your virtual platform experience seamless, with certification for leading meeting platforms including Microsoft Teams, Microsoft Teams Rooms, Zoom and Zoom rooms. Ensuring everything from client pitches to essential debriefs (aka team gossip time) are ultra-smooth and simple.PanaCast 50 has friends in all the right places.
Welcome to the room
Hybrid meetings bring people from multiple locations together, but how do you ensure everyone is part of the conversation? Dynamic Composition is a PanaCast 50 feature that delivers a close-up view of the four most recent speakers in a meeting room for a natural inclusive experience for all. Developed in collaboration with Microsoft and compatible with all major UC platforms, Dynamic Composition makes sure all participants share screen time so it’s not just about those in the room.
Mark your territory
We’re all for transparency in meetings, but when it comes to using intelligent cameras in glass offices or open-plan meeting areas, it’s not always the best idea. That’s because the people detection technology in PanaCast 50 is so good it can identify all visible faces nearby - even if they’re outside your meeting area.So to save Colin from Accounts accidentally joining a creative pitch while making a coffee, just use the Intelligent Meeting Space feature in Jabra Direct. It allows you to clearly define your virtual room boundaries so you can be confident only those inside your specified area get included.
Take note
PanaCast 50 helps you take note of all the clever things everyone says in meetings.That’s because we are the first front-of-room device with an Intelligent Speaker certification for Microsoft Teams Rooms.Intelligent speech recognition identifies up to 10 individual speakers’ voices, adding names of in-room participants to the live transcription so you know exactly who’s said what.Leaving you free to be in the moment instead of speed-scribbling your way through every meeting.
The first video bar to combine world-leading Jabra audio with our unique 180° field of view and cutting-edge room usage insights, for an inclusive, collaborative, reinvented meeting experience.
Delivery
Welcome to the shipping information page.
Here u will find useful information about our shipping conditions
U can buy your products online at Axitech and let them be delivered swiftly ar your home or at work. Delivery times can vary depending on the selected delivery address, availability of the products and the date and time of the order. A tracking number is included in your confirmation email, allowing you to check the status of your shipment at any given time.
Stock
You can find the status of local and central stock on our product pages.
Local stock means stock that is physically present in our store.
Central stock means stock available from our suppliers.
For delivery times, this means that products from local stock can usually be delivered a little earlier.
Prices
Belgium
- 1-2 Days
Netherlands, Luxembourg
- 2-3 Days
Germany, France
- 3-5 Days
European Union
- 3-5 Days
Rest of Europe
- 5-10 Days
Guidelines:
- Delivery to postboxes is not possible.
- Shipping services may be delayed during certain periods. Keep this in mind.
- Products that are large and/or heavy will not be delivered outside of Belgium
*Voor producten die te groot en/of zwaar zijn wordt een verzendkost van €130 aangerekend.
Deliveries outside of Europe
Deliveries outside of Europe are not offered by default.
If you're outside of Europe and would like to order a product, contact us.
Retours
For all your purchases (excluding software), a 14-day cooling-off period applies; you can return your product in the original packaging to our store or send it back during this period.
Be sure to mention your order number, describe the nature of the problem with your product, and add photos if relevant.
For more information click here
Write Your Own Review
Order
Click here to see how to place an order.
You can always view your orders on your account page. Here you can also cancel them.
If you ordered without an account, you can best send us an email so that we can cancel it for you.
Once an order is placed, it can no longer be changed. If you want to place another order, first cancel your old order.
The quantities you see on a product are the stock from our suppliers.
If local stock is mentioned, it means we have it available in the store.
If a product is marked as out of stock, it means it is currently unavailable from both our suppliers and in our store.
Payments
We offer the following payment options:
Cash: Store
Bancontact / Maestro / Mister Cash: Store and webshop
MasterCard / VISA: Store and webshop
iDeal: Webshop
KBC: Webshop
Belfius: Webshop
ING: Webshop
Bank transfer: Webshop
PayPal: No
Ecocheques: Store (Refurbished products)
Installment plan: No
Has your payment via Bancontact failed? First check whether the money has been debited or not. Is this not the case? Then you can immediately place an order again.
Has the money been debited from your bank account but you have not received a confirmation email after an hour? Then send us an email and include your transaction number. This is always stated in the debit details. We will assist you as soon as possible.
You have placed an order and want to pay with a credit card, but you receive the message that your credit card has been declined. That is unfortunate. Rest assured, we do not charge money from a declined credit card and you will receive a notification that the order cannot be processed. You can simply place your order again with another payment method such as Bancontact.
Did you pay via iDEAL? Then we will transfer the payment back to your account. If you paid with your credit card and returned your entire order, we will refund the amount to your credit card. Did you only return part of your order? Then we will transfer the money to your specified account number. When your account number is not known, we kindly ask you to provide it to us. Have you been to our store and paid there? Then we ask for your account number so we can refund the amount. Refunds are made within 3 to 5 business days.
Have you not received a refund after 3 to 5 business days? The time it takes for your refund to appear back in your account varies from bank to bank. If you have not received a refund after 7 business days, it is best to contact our customer service.
Email us!
Your VAT number is checked with VIES (VAT Information Exchange System), and if it is valid and you qualify for VAT-free purchases, this is done automatically for you.
If this does not work, you can always contact our customer service as a professional customer with a valid VAT number to place your order.
Be as complete as possible in the description of your order, preferably with URL links from our webshop, so that we can assist you as quickly as possible. An invoice is always created.
Email us!
Delivery & Pickup
You can find a detailed overview of our shipping locations and rates here.
You can track the status of your order on your account page.
Click on 'My orders', then select the correct order.
Then click on 'Order Shipments', next to 'Invoices'
Now you have an overview of all shipments of the order.
Each shipment has its own tracking link, you can find this just under the shipment number.
Of course, you can pick up your order at our store in Mechelen! Indicate this during your order, and we will notify you when your product is ready for pickup.
That's annoying, but don't worry. First, check the following points:
- Check the 'Track & Trace code', it may provide more insight into the delay of your package.
- Check the delivery address, was it entered correctly during the order?
- Check your mailbox, it may contain a message that you were not at home during the delivery. It is possible that the mailman or courier will offer your package again or has delivered it to the neighbors.
- If none of these provide clarity, please contact us.
Email us!
Warranty & Repairs
You can bring in your repair at any time without an appointment at our store!
When you bring your device to us, an inspection and quote are carried out within 2 working days*.
If you cannot come to us, you will have to send your device. This is best done in consultation with us after you send us an email describing the problem. You should assume that you will have to miss your device for 10 workdays*.
NOTE! We only accept repairs by shipment from Belgium. If you send your repair from abroad, your shipment will be refused and immediately returned.
Describe the nature of the problem with your device and add photos if relevant. We will respond to you within 24 hours during our opening hours.
Request a repair!
You can always inquire about the status of your repair by sending an email. We will respond as soon as possible.
U can always view the status of the repair using the QR code or the link that u can find on the claim ticket that u received when u brought in your device.
Email us!
We repair Windows, Linux, and Apple computers.
We also replace glass back covers for iPhones!
We do not offer replacement devices while your device is being repaired. We do offer rental services, prices and terms are determined according to the needs and specific wishes of the customer. Send a request for more information.
Email us!
We offer the following warranty periods and conditions:
New product: 2 year
Refurbished product: 1 or 2 year Meer informatie
Repairs: 6 months
We never provide a warranty for software issues. Warranty is only provided for manufacturing defects, not user errors.
Click here to consult our sales terms and conditions.
Click here to consult our repair conditions.
Returns & Exchanges
No.
Due to the nature of the products we offer, testing is equivalent to putting the device into service.
For more information, view our sales terms and conditions here.
Not satisfied with your products? Delivered defective?
We are sorry to hear that; we will ensure this is rectified as soon as possible.
You can immediately return your product in the original packaging to our store or send it back. We will then send you the same product as a replacement as soon as possible.
Be sure to mention your order number, describe the nature of the problem with your product, and add photos if relevant.
You can also request an RMA on your account page under the orders menu.
Address & Customer Service
Our store is located at Battelsesteenweg 275, 2800 Mechelen in Belgium. (directly opposite Carrefour)
Contact Form
The store is open on:
Monday to Saturday
from 10:00 to 18:00
Closed on holidays
Security & Privacy
Refurbished
Refurbished devices are thoroughly checked, cleaned, repaired, and updated. These are then offered for sale at a high discount. This is not only good for your budget but also for the environment, as there is less need for new electronic materials and older materials are reused.
In addition to big discounts, we also offer a 1-year warranty on all refurbished materials purchased from us!
Our refurbished products all have a rating, indicated with a star rating.
3 Stars: C grade
4 Stars: B grade
5 Stars: A grade
C grade means the device functions perfectly but has very visible cosmetic damage. These are usually offered at a larger discount.
B grade means the device functions perfectly but has a few minor cosmetic flaws. (small scratches, dents in the casing, etc.)
A grade means the device has been used, but it is not (or barely) noticeable. It's just like buying a new one, but cheaper!
Acquisition
Terms and Conditions
1.1 These general terms and conditions apply to all offers made by Axitech and to all agreements concluded (with Belgian buyers of Axitech products).
1.2 Unless expressly agreed otherwise, the applicability of other general terms and conditions is excluded.
2.1 All statements made by Axitech on the website or in catalogs are considered to be an invitation to make an offer.
2.2 Orders can be placed with a fully completed order card (indicating customer number, your most recent street address, the correct order numbers and numbers of items to be ordered), by fax, by e-mail, via websites.
2.3 By placing an order, the buyer accepts the applicability of the general conditions mentioned on the site and in the catalogs. The most current terms and conditions will be posted on the website.
2.4 Axitech reserves the right to refuse orders under a minimum order amount or to charge a surcharge for such orders. Furthermore, conditions such as prepayment may be attached to the acceptance of orders.
2.5 If, for any reason, acceptance of an order for a particular item proves impossible, Axitech will, in consultation with the buyer, endeavour to supply an item comparable in price and quality. The order will be accepted in modified form after agreement.
2.6 The agreement is established at the time Axitech has accepted the order.
3.1 The prices on Axitech's websites are the current prices. Prices in mailings may differ due to price changes made after the mailings were printed.
3.2 The price listed on the website may be incorrect. If the price is disproportionately low, Axitech may cancel the order or still charge the customer the correct price.
3.3 As long as the agreement has not been concluded, Axitech shall be entitled to change the prices and further terms and conditions.
3.4 All prices are inclusive of VAT and cost of packaging, exclusive of cost of transportation, shipping and legal fees unless otherwise stated. Per order, depending on the method of payment, a one-time contribution to the shipping costs mentioned on the websites and in the catalogs will be charged.
3.5 Axitech is also entitled to pass on changes in the rate of turnover tax and any other taxes and/or levies after the agreement has been concluded.
4.1 Axitech will determine the method of transportation and the carrier. If the customer has special transport requirements, the additional costs shall be borne by the customer. All orders will be delivered to the customer's specified pickup point or street address.
4.2 Axitech will deliver the order promptly. In the event of a delay in the delivery of all or part of the order, Axitech will send a notice no later than three weeks after acceptance of the order. Customer then has the right to cancel the order, to the extent delayed, without charge no later than seven days after receipt of the delay notice.
4.3 Axitech reserves the right to deliver the order in parts. There are no additional costs associated with partial deliveries or backorders.
4.4 Despite all the care we take with orders, it may happen that an order is not delivered or is incomplete. The buyer is required to report this within 7 days of receiving the items. In that case, the delivery will be completed or redone at Axitech's expense if necessary.
4.5 Axitech is not responsible for delays in deliveries once shipped. Delivery services can be delayed due to several factors: busy periods, strikes, wrong address, traffic, and so on.
5.1 Payment shall be made by bank or giro, credit card or online banking on terms further set forth on the websites and in the catalogs.
5.2 If it is agreed that payment will be made on account, a (fatal) payment term of 30 days after the invoice date will apply.
5.3 In cases that give rise to it, Axitech reserves the right not to accept a method of payment proposed by the buyer. In this case, this will be communicated and the order will be sent after prepayment.
5.4 Settlement with claims against Axitech or suspension shall not be permitted unless such settlement is still agreed upon in writing.
5.5 Prepayment is only possible by bank or giro transfer.
5.6 After exceeding a payment term, the customer shall owe the statutory interest and all judicial and extrajudicial collection costs with a minimum of € 100. Axitech may then suspend fulfilment of its obligations or dissolve the agreement by letter.
6.1 Goods delivered shall remain the property of Axitech until all (payment) obligations have been fulfilled. This applies to all obligations for which the law permits the creation of a reservation of title.
6.2 Axitech shall be irrevocably authorised, without notice of default being required, to take back the articles that have remained the property of Axitech (or have them taken back).
7.1 The right of renunciation does not apply to customers who purchase products for business or professional use.
7.2 The customer, who does not purchase the products for business or professional use, has the right to renounce the purchase, without payment of a fine and without giving any reason, provided that Axitech is informed thereof by letter or by fax within a period of 14 working days from the day following the day of delivery of the product. The goods must be returned in the original packaging, accompanied by a copy of the relevant invoice and stating the reason for return.
7.3 For the exercise of his right of renunciation, the costs of returning the products shall be borne by the customer.
7.4 In the case of delivery of immediately reproducible products protected by copyright law and in the case of distance selling of cosmetics, the customer is obliged to return the product in its intact safety packaging.
7.5 In case of exercise of the renunciation right, Axitech shall be obliged to refund the amounts already paid by the buyer, without any costs. Reimbursement shall be made within thirty days following the day of notification of renunciation.
7.6 The customer cannot exercise the right of renunciation concerning delivery of audio and video recordings and computer software of which the seal has been broken by the customer.
8.1 The buyer has up to 14 days for reflection after delivery of the goods. The buyer must deliver the goods to Axitech within 14 days of reporting a return.
8.2 Het retourrecht is niet geldig voor volgende producten:
- Sealed products (e.g. Ink, Toner, software, laptops, desktops, video games, USB flash drives, hard drives, SSDs, headsets, earbuds, etc) with the seal broken.
- Personalized items (for example, an engraved product)
- Products with limited expiration dates
- Perform a service (e.g., remote assistance, installation, data transfer, etc.)
- Individual products that are part of a bundle
8.3 The right of return is only valid in the following situations:
- The product is in its original condition and undamaged.
- The product was not put into use.
- The product must be returned in its original packaging.
- If accessories or matching components were supplied with the product, they must also be returned in the original packaging. (for example: adapter, power cable, case, pen, mouse, keyboard, etc)
8.4 If one or more of these conditions are not met, a portion of the amount will be withheld or the return request will be denied.
8.5 If all conditions are met, Axitech will refund the price paid, including shipping costs of the order, as soon as possible, but no later than 14 days after the return of the items.
8.6 If the items delivered by Axitech have not been returned within the "approval period" of clause 8.1, the customer accepts the items as accepted.
8.7 The buyer is responsible for the return of the goods, including shipping costs.
8.8 If abuse of the right of return is suspected, future orders will be refused.
8.9 For more information on Belgian return laws click here.
9.1 Axitech guarantees the quality of the items it delivers for twenty-four months from the delivery of the product.
9.2 If the delivered products do not correspond to the description in the guarantee certificate, the description in the catalogs or on Axitech's website, the buyer can claim a warranty. This is only valid if he notifies Axitech in writing within a period of two months from the day on which the buyer has identified the defect. For customers purchasing products for business or professional use, the period in which notification must be made is 14 days. Together with the notification, the customer must send a detailed description of the defect as well as a copy of the sales invoice. This provision applies only to customers who do not purchase the products for business or professional use.
9.3 Pursuant to a validly exercised warranty claim, the buyer is entitled to a free repair or free replacement (at Axitech's discretion) of the good, except where this would be impossible or disproportionate.
9.4 This warranty does not apply if:
• the item or device was inadequately protected from shipping damage when returned;
• modifications have been made to the item or device;
• there are defects caused by incorrect or improper use, such as failure to observe the accompanying operating instructions;
• the defect was caused by intent or gross negligence;
• there is an external calamity such as lightning, power failure, natural disasters, etc;
• Axitech has not been given the opportunity (in time) to investigate the complaint and possibly to repair the defect.
9.5 The Customer's legal claim shall be time-barred after the expiration of one year from the date on which the Customer established the lack of conformity, without that period being allowed to expire before the end of the two-year period referred to in 8.1.
For buyers who purchase products for business or professional use, the legal claim shall lapse one month from the notification of the defect to Axitech.
9.6 If a lack of conformity becomes apparent within a period of six months from delivery of the product, the presumption that this lack existed at the time of delivery applies as evidence to the contrary, unless this presumption is incompatible with the nature of the product or with the nature of the nonconformity, by taking into account, among other things, the fact that the product is new. This provision does not apply to customers who purchase the products for business or professional use.
9.7 Taking into account the use that the customer has had since the delivery of the product, the customer has the right to demand an appropriate price reduction or the rescission of the purchase agreement:
• if he cannot claim repair or replacement.
• if Axitech has not made the repair or replacement within a reasonable time or without serious inconvenience to the buyer.
The customer is not entitled to demand the dissolution of the agreement if the lack of conformity is of minor significance. This provision applies only to customers who do not purchase the products for business or professional use.
9.8 If the product was delivered to the first buyer for more than one year and Axitech can no longer repair the product or no longer has the item in question in stock, then Axitech offers the option, at the buyer's option, to supply a replacement item at 50% of the purchase price, or to refund 50% of the purchase price paid.
This provision applies only to customers who purchase the products for business or professional use.
9.9 After the expiry of the warranty period as referred to in 8.1, Axitech shall be obliged to indemnify for the hidden defects of the product sold.
10.1 Personal information is stored in Axitech's customer system to process orders. In addition, Axitech uses the data for internal marketing purposes, such as sending catalogs. Axitech applies the relevant legislation when using personal data.
10.2 When Axitech provides data to third parties to perform tasks within the scope of activities described in 10.1, privacy will be maintained.
11.1 Axitech's liability with respect to the sale and delivery of articles is expressly limited to the warranty regulated under clause 9.
11.2 Axitech is not liable for advice it has provided, printing and typesetting errors in catalogs, technical data provided by suppliers or manufacturers and unforeseeable poor quality of the products.
11.3 For the rest, any liability of Axitech shall be limited to the amount actually paid on the relevant invoice sent.
12.1 No later than at the conclusion of the agreement, Axitech will offer these general terms and conditions to the buyer, either electronically or otherwise. The buyer is responsible for printing or saving the terms and conditions if required.
12.2 Axitech makes the following information available on its website:
• its registered address and company number.
• the main characteristics of the products, including the price
• the method and cost of delivery and payment
• the address where complaints may be filed if different from its registered office address
• the method of taking back and returning the product, including any associated costs
• the period of validity of the offer (if applicable)
12.3 If the buyer wishes to dissolve or destroy the agreement on the grounds that Axitech would not comply with legal information obligations, this right must be exercised within 14 working days after acceptance of the order.
12.4 Axitech cannot guarantee 100% accurate information for all products. For questions or comments about product information, the buyer should contact customer service. It is the buyer's responsibility to ensure that the correct product is ordered.
13.1 Disputes will be resolved by mutual agreement whenever possible.
13.2 These general terms and conditions are governed by Belgian law and all disputes will be dealt with by the court based on the location of Axitech's registered office.
14.1. The entrepreneur has a sufficiently publicized complaint procedure and handles the complaint in accordance with this complaint procedure.
14.2. Complaints about the implementation of the agreement must be submitted to the entrepreneur within a reasonable time, fully and clearly described, after the consumer has found the defects.
14.3. Complaints submitted to the entrepreneur shall be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the trader will respond within the 14-day period with a notice of receipt and an indication of when the consumer can expect a more detailed response.
14.4. If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute resolution procedure.
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