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SKU | 90NB15E3-M002F0 |
EAN | 4711387797358 |
Brand | ASUS |
Processor | Intel Core Ultra 9 |
CPU Core Count | 16 |
RAM | 24GB |
Memory Type | DDR5 |
GPU Family | NVIDIA |
GPU Chipset | NVIDIA GeForce RTX 4050 |
Video RAM | 6GB |
Storage | 1TB |
Storage type | SSD |
Screen size | 15.6 Inch |
Resolution | 2880 x 1620 |
Refresh rate | 120 Hz |
LCD Type | OLED |
Touch Screen | |
Keyboard Layout | AZERTY BE |
Connectivity | 3.5mm, Bluetooth, Ethernet, HDMI, Thunderbolt, USB 3.0 Type A, USB 3.1 Type C, Wi-Fi |
Operating System | Windows 11 Home |
Color | Black |
Camera Resolution | 5 MP |
Builtin Microphone | |
HDR | |
Wifi Version | Wi-Fi 6E |
Windows Hello |
Colour name | Earl Grey |
Product type | Laptop |
Product colour | Black, Grey |
Form factor | Clamshell |
Housing material | Aluminium, Plastic |
Market positioning | Home |
Display diagonal | 39.6 cm (15.6") |
Display resolution | 2880 x 1620 pixels |
Touchscreen | |
HD type | 3K |
Panel type | OLED |
Display number of colours | 1.07 billion colours |
Native aspect ratio | 16:9 |
Display surface | Gloss |
Display brightness | 400 cd/m² |
Maximum display brightness (HDR) | 600 cd/m² |
RGB colour space | DCI-P3 |
Colour gamut | 100% |
Display response rise/fall | 0.2 ms |
Maximum refresh rate | 120 Hz |
Contrast ratio (typical) | 1000000:1 |
High Dynamic Range (HDR) supported | |
High Dynamic Range (HDR) technology | HDR True Black 600 |
Processor manufacturer | Intel |
Processor family | Intel Core Ultra 9 |
Processor generation | Intel Core Ultra (Series 2) |
Processor model | 285H |
Processor cores | 16 |
Processor threads | 16 |
Processor boost frequency | 5.4 GHz |
Performance cores | 6 |
Efficient cores | 8 |
Low Power Efficient-cores | 2 |
Performance-core Max Turbo Frequency | 5.4 GHz |
Efficient-core Max Turbo Frequency | 4.5 GHz |
Low Power Efficient-core Max Turbo Frequency | 2.5 GHz |
Performance-core base frequency | 2.9 GHz |
Efficient-core base frequency | 2.7 GHz |
Low Power Efficient-core Base Frequency | 1000 MHz |
Processor cache | 24 MB |
Processor base power | 45 W |
Maximum turbo power | 115 W |
Neural processor unit (NPU) | Intel AI Boost |
Sparsity support | |
Windows Studio effects support | |
AI software frameworks supported by NPU | DirectML, OpenVINO, Windows ML, ONNX RT, WebNN |
Total processor performance up to | 99 TOPs |
NPU performance up to | 13 TOPs |
GPU performance up to | 77 TOPs |
Internal memory | 24 GB |
Internal memory type | DDR5-SDRAM |
Memory form factor | On-board + SO-DIMM |
Memory slots | 1x SO-DIMM |
Maximum internal memory | 24 GB |
Total storage capacity | 1 TB |
Storage media | SSD |
Total SSDs capacity | 1 TB |
Number of SSDs installed | 1 |
SSD capacity | 1 TB |
SSD interface | PCI Express 4.0 |
NVMe | |
SSD form factor | M.2 |
Optical drive type | |
Card reader integrated | |
Compatible memory cards | SD |
Discrete GPU manufacturer | NVIDIA |
Discrete graphics card model | NVIDIA GeForce RTX 4050 |
Discrete graphics card memory | 6 GB |
Discrete graphics memory type | GDDR6 |
On-board graphics card | |
On-board GPU manufacturer | Intel |
Discrete graphics card | |
On-board graphics card family | Intel Arc Graphics |
On-board graphics card model | Intel Arc 140T |
Audio system | Smart Amp |
Speakers manufacturer | Harman Kardon |
Built-in microphone |
Front camera | |
Front camera resolution (numeric) | 5 MP |
Infrared (IR) camera | |
Privacy camera | |
Privacy type | Privacy shutter |
Top Wi-Fi standard | Wi-Fi 6E (802.11ax) |
Wi-Fi standards | Wi-Fi 6E (802.11ax) |
Mobile network connection | |
Antenna type | 2x2 |
Ethernet LAN | |
Ethernet LAN data rates | 10,100,1000 Mbit/s |
Bluetooth | |
Bluetooth version | 5.3 |
USB 3.2 Gen 1 (3.1 Gen 1) Type-A ports quantity | 2 |
USB 3.2 Gen 2 (3.1 Gen 2) Type-C ports quantity | 1 |
Ethernet LAN (RJ-45) ports | 1 |
HDMI ports quantity | 1 |
HDMI version | 2.1 |
Thunderbolt 4 ports quantity | 1 |
Intel® Thunderbolt 4 | |
Combo headphone/mic port | |
Power adapter barrel connector | 6.0 mm |
USB Type-C DisplayPort Alternate Mode |
Pointing device | DialPad |
Numeric keypad | |
Keyboard backlit | |
Keyboard layout | AZERTY |
Keyboard language | Belgian |
Copilot key |
Operating system architecture | 64-bit |
Trial software | Microsoft 365 Personal 1-year included, McAfee 30 days |
Operating system installed | Windows 11 Home |
Bundled software | One-Month Membership of Adobe Creative Cloud All Apps, Individual. The redemption duration from September 15, 2021 to August 31, 2025. |
Microsoft Copilot | |
Copilot+ PC |
Battery technology | Lithium-Ion (Li-Ion) |
Number of battery cells | 4 |
Battery capacity | 75 Wh |
AC adapter power | 200 W |
AC adapter frequency | 50 - 60 Hz |
AC adapter input voltage | 100 - 240 V |
AC adapter output current | 10 A |
AC adapter output voltage | 20 V |
DC-in jack | |
USB Type-C charging port | |
USB Power Delivery (USB PD) |
Face recognition | |
Windows Hello | |
Trusted Platform Module (TPM) | |
Password protection | |
Password protection type | BIOS, User |
Compliance certificates | REACH |
Sustainability compliance | |
Sustainability certificates | ENERGY STAR |
Width | 355.7 mm |
Depth | 235.3 mm |
Height | 19.9 mm |
Weight | 1.8 kg |
AC adapter included |
Creative Pro, Gaming Pro
ASUS Vivobook Pro 15 delivers exceptional performance for pro creators and pro gamers. It empowers professional creativity, enhances your lifestyle, and immerses you in the world of gaming. Standout features include the world’s most advanced 15.6-inch 3K 120 Hz ASUS Lumina OLED display1, up to the latest Intel® Core™ Ultra 9 processor (Series 2), and a high-performance NVIDIA® GeForce RTX™ 4050 GPU with a MUX switch. Uninterrupted top-tier performance — up to 125 W TDP2 — is ensured by the ultra-efficient triple-vented, dual-fan ASUS IceCool Pro cooling system. The unique ASUS DialPad gives you precise fingertip control of your apps, and you’ll enjoy exceptional high-speed connectivity with a Thunderbolt™ 4 port and a standard SD card reader for seamless file transfers. With multi-dimensional Dolby Atmos® audio, ASUS Vivobook Pro 15 is the go-to choice for serious creators and avid gamers. Unleash your inner pro!
Power to dream
ASUS Vivobook Pro 15 is perfect for exploring and venturing into new horizons, with up to an Intel® Core™ Ultra 9 285H processor and an NVIDIA® RTX™ 4050 Laptop GPU. It’s tailored to meet every creative need, empowering your inspiration as you explore the world. It’s also equipped with ASUS IceCool Pro thermal technology, capable of unleashing the full 125 W TDP2 of this powerful CPU and GPU combination. ASUS Vivobook Pro 15 can be configured with up to 24 GB of high-speed DDR5 5600 MHz memory3, featuring one upgradeable SO-DIMM slot and up to 2 TB of ultrafast PCIe® SSD storage4 — ready to realize your every creative vision.
Boost your work efficiency
ASUS Vivobook Pro 15 offers the ultimate performance experience for multitasking enthusiasts, whether you’re an adventurer, creator, gamer or professional. It features an up to Intel® Core™ Ultra 9 285H processor with an evolutionary hybrid-core architecture that automatically allocates performance cores to demanding single-thread tasks, while the efficiency cores concentrate on seriously multithreaded workloads. This new processor also includes a Neural Processing Unit (NPU), which adds power-efficient, low-latency AI acceleration to your laptop to make it perfect for use with modern AI applications, even if it’s not connected to the web. It’s also a cinch to tweak performance via the intuitive MyASUS app. ASUS Vivobook Pro 15 lets you work like a pro!
Realize your imagination
Turn your dreams into reality, without limits, with the workstation-grade NVIDIA® GeForce® RTX™ Studio laptop GPU. This boasts ray tracing, AI image generation and hardware acceleration for powerful all-round creative capabilities. The ray tracing and DLSS technologies are capable of producing incredibly realistic visual images, with every detail visible in the game arena. The time-saving AI acceleration function empowers your imagination to create boundless visual worlds. And, with NVIDIA Studio drivers you’ll enjoy regular updates and optimal stability. Create and game like a pro!
Your IceCool Pro spaceship
ASUS Vivobook Pro 15 incorporates ASUS IceCool Pro thermal technology, with dual fans and five copper pipes to ensure that the Intel® Core™ CPU and NVIDIA® GPU operate comfortably within their 125 W TDP2 in Full Speed mode. This lets your work move at the speed of thought and breathes life into your virtual worlds. The dual 103-blade fans feature impellers crafted from resilient yet lightweight side-chain liquid crystal epoxy polymer (LCP) to minimize vibrations. This design operates quietly, like a silently cruising spaceship, delivering top-notch performance anytime, anywhere. With the four fan modes in the MyASUS app, you can effortlessly switch between acoustic comfort and optimal performance. Control it like a pro!
MUX switch technology
ASUS Vivobook Pro 15 now boasts the latest MUX switch technology, allowing you to choose discrete GPU mode for low latency and optimized experiences on gaming and other intensive tasks, or Hybrid mode for significantly longer battery life.
World-leading 3K ASUS Lumina OLED display
For ultimate visual experience, ASUS Vivobook Pro 15 features the world-leading 16:9 3K OLED HDR NanoEdge screen. With an expansive 16:9 aspect ratio, the display is Dolby Vision certified and PANTONE Validated to ensure accurate color rendering. With 500 nits peak brightness, it’s also VESA DisplayHDR™ True Black 500 certified for the deepest blacks to give you ultra-realistic detail in even the darkest scenes. Its cinema-grade DCI-P3 color gamut delivers ultra-vivid colors, and the 120 Hz refresh rate and 0.2 ms response time make even the fastest action scenes look super-smooth. To keep your eyes comfortable and safe during the longest viewing sessions, it’s also TÜV Rheinland certified for low blue-light emissions.
Make magic happen with ASUS Dial
Discover new ways to work with the exclusive ASUS Dial, an intuitive physical controller that gives you instant and precise fingertip control over parameters in your creative apps. You can easily change brush size, or rapidly undo actions to make your creative workflow smoother. It’s fully customizable — and works with a wide range of apps!
Unparalleled connectivity
With up to 40 Gbps Thunderbolt™ 4.0 port, a USB 3.2 Gen 2 Type-C® port with Power Delivery, two USB 3.2 Gen 1 Type-A ports, HDMI® 2.1 output and an audio combo jack5 it’s easy to connect all your existing peripherals, displays and projectors — and as fast as you need.
Protecting your journey
Elevate your experience with our AI-powered camera. It tracks your presence, automatically dimming when you look away for uninterrupted focus and comfort.ASUS Adaptive Lock protects your personal space and promotes energy efficiency. Seamlessly sensing your presence, it locks up when you step away.Windows Hello Infrared (IR) camera allows you to unlock your laptop quickly and securely.The integrated privacy shield slides over the webcam for instant privacy protection against prying eyes and disturbances.
Unceasing exploration
Creativity and gaming know no bounds, so ASUS Vivobook Pro 15 is equipped with a long-lasting 75 Wh battery — providing you with uninterrupted power all day long, whether you’re capturing breathtaking moments outdoors or unleashing your imagination in the studio. ASUS Vivobook Pro 15 has the stamina to empower your endless passion.
Refined style
ASUS Vivobook Pro 15 boasts a refined yet distinctive exterior with two color options, Earl Gray and Cool Silver. Its understated metallic lid, complemented by clean-cut block edges, enhances the slim overall profile of the chassis. The dual-tone keyboard adds a touch of sophistication while highlighting your unique style. Style your life like a pro!
ASUS AI Camera and AI Noise Cancelation
Take back control of your meetings with our innovative camera system and ASUS AI Noise-Canceling Technology, with new algorithms to make your conference calls even more productive.ASUS AI camera makes sure that you always look your best during virtual conferences.Two-Way AI Noise Cancelation leverages a massive deep-learning database to reduce background noise for microphone and audio.Experience the ultimate conferencing quality with our cutting-edge 5 MP high-resolution camera6, delivering unparalleled clarity for immersive calls.
Break the sound barrier
For unrivaled audio quality, ASUS Vivobook Pro 15 has a stereo sound system certified by the audio experts at Harman Kardon. It delivers powerful, immersive sound that’s crystal-clear. The immersive Dolby Atmos® technology indulges you in your favorite entertainment with sound that moves all around you, adding breathtaking realism to music, movies and TV.
Enjoy with the easiest way
To enhance your experience, we’ve transformed your most-used functions — such as the emoji clipboard, microphone, and AI noise-canceling power switch — into convenient one-finger hotkeys for seamless switching.The ASUS ErgoSense touchpad is quiet, comfortable, responsive, and has natural feedback!
US military-grade laptop durability
ASUS consumer laptops meet the ultra-demanding MIL-STD 810H military standard7 for reliability and durability, undergoing a punishing test regime that includes extended tests for operation in harsh environments. These factors also help improve the laptops’ longevity and hence their sustainability, so you can work, travel or relax with the confidence that your ASUS laptop is ready for the real world — today, and long into the future.
Welcome to the shipping information page.
Here u will find useful information about our shipping conditions
U can buy your products online at Axitech and let them be delivered swiftly ar your home or at work. Delivery times can vary depending on the selected delivery address, availability of the products and the date and time of the order. A tracking number is included in your confirmation email, allowing you to check the status of your shipment at any given time.
You can find the status of local and central stock on our product pages.
Local stock means stock that is physically present in our store.
Central stock means stock available from our suppliers.
For delivery times, this means that products from local stock can usually be delivered a little earlier.
Guidelines:
- Delivery to postboxes is not possible.
- Shipping services may be delayed during certain periods. Keep this in mind.
- Products that are large and/or heavy will not be delivered outside of Belgium
*Voor producten die te groot en/of zwaar zijn wordt een verzendkost van €130 aangerekend.
Deliveries outside of Europe are not offered by default.
If you're outside of Europe and would like to order a product, contact us.
For all your purchases (excluding software), a 14-day cooling-off period applies; you can return your product in the original packaging to our store or send it back during this period.
Be sure to mention your order number, describe the nature of the problem with your product, and add photos if relevant.
For more information click here
Click here to see how to place an order.
You can always view your orders on your account page. Here you can also cancel them.
If you ordered without an account, you can best send us an email so that we can cancel it for you.
The quantities you see on a product are the stock from our suppliers.
If local stock is mentioned, it means we have it available in the store.
If a product is marked as out of stock, it means it is currently unavailable from both our suppliers and in our store.
We offer the following payment options:
Cash: Store
Bancontact / Maestro / Mister Cash: Store and webshop
MasterCard / VISA: Store and webshop
iDeal: Webshop
KBC: Webshop
Belfius: Webshop
ING: Webshop
Bank transfer: Webshop
PayPal: No
Ecocheques: Store (Refurbished products)
Installment plan: No
Has your payment via Bancontact failed? First check whether the money has been debited or not. Is this not the case? Then you can immediately place an order again.
Has the money been debited from your bank account but you have not received a confirmation email after an hour? Then send us an email and include your transaction number. This is always stated in the debit details. We will assist you as soon as possible.
You have placed an order and want to pay with a credit card, but you receive the message that your credit card has been declined. That is unfortunate. Rest assured, we do not charge money from a declined credit card and you will receive a notification that the order cannot be processed. You can simply place your order again with another payment method such as Bancontact.
Did you pay via iDEAL? Then we will transfer the payment back to your account. If you paid with your credit card and returned your entire order, we will refund the amount to your credit card. Did you only return part of your order? Then we will transfer the money to your specified account number. When your account number is not known, we kindly ask you to provide it to us. Have you been to our store and paid there? Then we ask for your account number so we can refund the amount. Refunds are made within 3 to 5 business days.
Have you not received a refund after 3 to 5 business days? The time it takes for your refund to appear back in your account varies from bank to bank. If you have not received a refund after 7 business days, it is best to contact our customer service.
Email us!
Your VAT number is checked with VIES (VAT Information Exchange System), and if it is valid and you qualify for VAT-free purchases, this is done automatically for you.
If this does not work, you can always contact our customer service as a professional customer with a valid VAT number to place your order.
Be as complete as possible in the description of your order, preferably with URL links from our webshop, so that we can assist you as quickly as possible. An invoice is always created.
Email us!
You can find a detailed overview of our shipping locations and rates here.
You can track the status of your order on your account page.
Click on 'My orders', then select the correct order.
Then click on 'Order Shipments', next to 'Invoices'
Now you have an overview of all shipments of the order.
Each shipment has its own tracking link, you can find this just under the shipment number.
Of course, you can pick up your order at our store in Mechelen! Indicate this during your order, and we will notify you when your product is ready for pickup.
That's annoying, but don't worry. First, check the following points:
- Check the 'Track & Trace code', it may provide more insight into the delay of your package.
- Check the delivery address, was it entered correctly during the order?
- Check your mailbox, it may contain a message that you were not at home during the delivery. It is possible that the mailman or courier will offer your package again or has delivered it to the neighbors.
- If none of these provide clarity, please contact us.
Email us!
You can bring in your repair at any time without an appointment at our store!
When you bring your device to us, an inspection and quote are carried out within 2 working days*.
If you cannot come to us, you will have to send your device. This is best done in consultation with us after you send us an email describing the problem. You should assume that you will have to miss your device for 10 workdays*.
NOTE! We only accept repairs by shipment from Belgium. If you send your repair from abroad, your shipment will be refused and immediately returned.
Describe the nature of the problem with your device and add photos if relevant. We will respond to you within 24 hours during our opening hours.
Request a repair!
You can always inquire about the status of your repair by sending an email. We will respond as soon as possible.
U can always view the status of the repair using the QR code or the link that u can find on the claim ticket that u received when u brought in your device.
Email us!
We repair Windows, Linux, and Apple computers.
We also replace glass back covers for iPhones!
We do not offer replacement devices while your device is being repaired. We do offer rental services, prices and terms are determined according to the needs and specific wishes of the customer. Send a request for more information.
Email us!
We offer the following warranty periods and conditions:
New product: 2 year
Refurbished product: 1 or 2 year Meer informatie
Repairs: 6 months
We never provide a warranty for software issues. Warranty is only provided for manufacturing defects, not user errors.
Click here to consult our sales terms and conditions.
Click here to consult our repair conditions.
No.
Due to the nature of the products we offer, testing is equivalent to putting the device into service.
For more information, view our sales terms and conditions here.
Not satisfied with your products? Delivered defective?
We are sorry to hear that; we will ensure this is rectified as soon as possible.
You can immediately return your product in the original packaging to our store or send it back. We will then send you the same product as a replacement as soon as possible.
Be sure to mention your order number, describe the nature of the problem with your product, and add photos if relevant.
You can also request an RMA on your account page under the orders menu.
Our store is located at Battelsesteenweg 275, 2800 Mechelen in Belgium. (directly opposite Carrefour)
Contact Form
The store is open on:
Monday to Saturday
from 10:00 to 18:00
Closed on holidays
Refurbished devices are thoroughly checked, cleaned, repaired, and updated. These are then offered for sale at a high discount. This is not only good for your budget but also for the environment, as there is less need for new electronic materials and older materials are reused.
In addition to big discounts, we also offer a 1-year warranty on all refurbished materials purchased from us!
Our refurbished products all have a rating, indicated with a star rating.
3 Stars: C grade
4 Stars: B grade
5 Stars: A grade
C grade means the device functions perfectly but has very visible cosmetic damage. These are usually offered at a larger discount.
B grade means the device functions perfectly but has a few minor cosmetic flaws. (small scratches, dents in the casing, etc.)
A grade means the device has been used, but it is not (or barely) noticeable. It's just like buying a new one, but cheaper!
1.1 These general terms and conditions apply to all offers made by Axitech and to all agreements concluded (with Belgian buyers of Axitech products).
1.2 Unless expressly agreed otherwise, the applicability of other general terms and conditions is excluded.
2.1 All statements made by Axitech on the website or in catalogs are considered to be an invitation to make an offer.
2.2 Orders can be placed with a fully completed order card (indicating customer number, your most recent street address, the correct order numbers and numbers of items to be ordered), by fax, by e-mail, via websites.
2.3 By placing an order, the buyer accepts the applicability of the general conditions mentioned on the site and in the catalogs. The most current terms and conditions will be posted on the website.
2.4 Axitech reserves the right to refuse orders under a minimum order amount or to charge a surcharge for such orders. Furthermore, conditions such as prepayment may be attached to the acceptance of orders.
2.5 If, for any reason, acceptance of an order for a particular item proves impossible, Axitech will, in consultation with the buyer, endeavour to supply an item comparable in price and quality. The order will be accepted in modified form after agreement.
2.6 The agreement is established at the time Axitech has accepted the order.
3.1 The prices on Axitech's websites are the current prices. Prices in mailings may differ due to price changes made after the mailings were printed.
3.2 The price listed on the website may be incorrect. If the price is disproportionately low, Axitech may cancel the order or still charge the customer the correct price.
3.3 As long as the agreement has not been concluded, Axitech shall be entitled to change the prices and further terms and conditions.
3.4 All prices are inclusive of VAT and cost of packaging, exclusive of cost of transportation, shipping and legal fees unless otherwise stated. Per order, depending on the method of payment, a one-time contribution to the shipping costs mentioned on the websites and in the catalogs will be charged.
3.5 Axitech is also entitled to pass on changes in the rate of turnover tax and any other taxes and/or levies after the agreement has been concluded.
4.1 Axitech will determine the method of transportation and the carrier. If the customer has special transport requirements, the additional costs shall be borne by the customer. All orders will be delivered to the customer's specified pickup point or street address.
4.2 Axitech will deliver the order promptly. In the event of a delay in the delivery of all or part of the order, Axitech will send a notice no later than three weeks after acceptance of the order. Customer then has the right to cancel the order, to the extent delayed, without charge no later than seven days after receipt of the delay notice.
4.3 Axitech reserves the right to deliver the order in parts. There are no additional costs associated with partial deliveries or backorders.
4.4 Despite all the care we take with orders, it may happen that an order is not delivered or is incomplete. The buyer is required to report this within 7 days of receiving the items. In that case, the delivery will be completed or redone at Axitech's expense if necessary.
4.5 Axitech is not responsible for delays in deliveries once shipped. Delivery services can be delayed due to several factors: busy periods, strikes, wrong address, traffic, and so on.
5.1 Payment shall be made by bank or giro, credit card or online banking on terms further set forth on the websites and in the catalogs.
5.2 If it is agreed that payment will be made on account, a (fatal) payment term of 30 days after the invoice date will apply.
5.3 In cases that give rise to it, Axitech reserves the right not to accept a method of payment proposed by the buyer. In this case, this will be communicated and the order will be sent after prepayment.
5.4 Settlement with claims against Axitech or suspension shall not be permitted unless such settlement is still agreed upon in writing.
5.5 Prepayment is only possible by bank or giro transfer.
5.6 After exceeding a payment term, the customer shall owe the statutory interest and all judicial and extrajudicial collection costs with a minimum of € 100. Axitech may then suspend fulfilment of its obligations or dissolve the agreement by letter.
6.1 Goods delivered shall remain the property of Axitech until all (payment) obligations have been fulfilled. This applies to all obligations for which the law permits the creation of a reservation of title.
6.2 Axitech shall be irrevocably authorised, without notice of default being required, to take back the articles that have remained the property of Axitech (or have them taken back).
7.1 The right of renunciation does not apply to customers who purchase products for business or professional use.
7.2 The customer, who does not purchase the products for business or professional use, has the right to renounce the purchase, without payment of a fine and without giving any reason, provided that Axitech is informed thereof by letter or by fax within a period of 14 working days from the day following the day of delivery of the product. The goods must be returned in the original packaging, accompanied by a copy of the relevant invoice and stating the reason for return.
7.3 For the exercise of his right of renunciation, the costs of returning the products shall be borne by the customer.
7.4 In the case of delivery of immediately reproducible products protected by copyright law and in the case of distance selling of cosmetics, the customer is obliged to return the product in its intact safety packaging.
7.5 In case of exercise of the renunciation right, Axitech shall be obliged to refund the amounts already paid by the buyer, without any costs. Reimbursement shall be made within thirty days following the day of notification of renunciation.
7.6 The customer cannot exercise the right of renunciation concerning delivery of audio and video recordings and computer software of which the seal has been broken by the customer.
8.1 The buyer has up to 14 days for reflection after delivery of the goods. The buyer must deliver the goods to Axitech within 14 days of reporting a return.
8.2 Het retourrecht is niet geldig voor volgende producten:
8.3 The right of return is only valid in the following situations:
8.4 If one or more of these conditions are not met, a portion of the amount will be withheld or the return request will be denied.
8.5 If all conditions are met, Axitech will refund the price paid, including shipping costs of the order, as soon as possible, but no later than 14 days after the return of the items.
8.6 If the items delivered by Axitech have not been returned within the "approval period" of clause 8.1, the customer accepts the items as accepted.
8.7 The buyer is responsible for the return of the goods, including shipping costs.
8.8 If abuse of the right of return is suspected, future orders will be refused.
8.9 For more information on Belgian return laws click here.
9.1 Axitech guarantees the quality of the items it delivers for twenty-four months from the delivery of the product.
9.2 If the delivered products do not correspond to the description in the guarantee certificate, the description in the catalogs or on Axitech's website, the buyer can claim a warranty. This is only valid if he notifies Axitech in writing within a period of two months from the day on which the buyer has identified the defect. For customers purchasing products for business or professional use, the period in which notification must be made is 14 days. Together with the notification, the customer must send a detailed description of the defect as well as a copy of the sales invoice. This provision applies only to customers who do not purchase the products for business or professional use.
9.3 Pursuant to a validly exercised warranty claim, the buyer is entitled to a free repair or free replacement (at Axitech's discretion) of the good, except where this would be impossible or disproportionate.
9.4 This warranty does not apply if:
• the item or device was inadequately protected from shipping damage when returned;
• modifications have been made to the item or device;
• there are defects caused by incorrect or improper use, such as failure to observe the accompanying operating instructions;
• the defect was caused by intent or gross negligence;
• there is an external calamity such as lightning, power failure, natural disasters, etc;
• Axitech has not been given the opportunity (in time) to investigate the complaint and possibly to repair the defect.
9.5 The Customer's legal claim shall be time-barred after the expiration of one year from the date on which the Customer established the lack of conformity, without that period being allowed to expire before the end of the two-year period referred to in 8.1.
For buyers who purchase products for business or professional use, the legal claim shall lapse one month from the notification of the defect to Axitech.
9.6 If a lack of conformity becomes apparent within a period of six months from delivery of the product, the presumption that this lack existed at the time of delivery applies as evidence to the contrary, unless this presumption is incompatible with the nature of the product or with the nature of the nonconformity, by taking into account, among other things, the fact that the product is new. This provision does not apply to customers who purchase the products for business or professional use.
9.7 Taking into account the use that the customer has had since the delivery of the product, the customer has the right to demand an appropriate price reduction or the rescission of the purchase agreement:
• if he cannot claim repair or replacement.
• if Axitech has not made the repair or replacement within a reasonable time or without serious inconvenience to the buyer.
The customer is not entitled to demand the dissolution of the agreement if the lack of conformity is of minor significance. This provision applies only to customers who do not purchase the products for business or professional use.
9.8 If the product was delivered to the first buyer for more than one year and Axitech can no longer repair the product or no longer has the item in question in stock, then Axitech offers the option, at the buyer's option, to supply a replacement item at 50% of the purchase price, or to refund 50% of the purchase price paid.
This provision applies only to customers who purchase the products for business or professional use.
9.9 After the expiry of the warranty period as referred to in 8.1, Axitech shall be obliged to indemnify for the hidden defects of the product sold.
10.1 Personal information is stored in Axitech's customer system to process orders. In addition, Axitech uses the data for internal marketing purposes, such as sending catalogs. Axitech applies the relevant legislation when using personal data.
10.2 When Axitech provides data to third parties to perform tasks within the scope of activities described in 10.1, privacy will be maintained.
11.1 Axitech's liability with respect to the sale and delivery of articles is expressly limited to the warranty regulated under clause 9.
11.2 Axitech is not liable for advice it has provided, printing and typesetting errors in catalogs, technical data provided by suppliers or manufacturers and unforeseeable poor quality of the products.
11.3 For the rest, any liability of Axitech shall be limited to the amount actually paid on the relevant invoice sent.
12.1 No later than at the conclusion of the agreement, Axitech will offer these general terms and conditions to the buyer, either electronically or otherwise. The buyer is responsible for printing or saving the terms and conditions if required.
12.2 Axitech makes the following information available on its website:
• its registered address and company number.
• the main characteristics of the products, including the price
• the method and cost of delivery and payment
• the address where complaints may be filed if different from its registered office address
• the method of taking back and returning the product, including any associated costs
• the period of validity of the offer (if applicable)
12.3 If the buyer wishes to dissolve or destroy the agreement on the grounds that Axitech would not comply with legal information obligations, this right must be exercised within 14 working days after acceptance of the order.
12.4 Axitech cannot guarantee 100% accurate information for all products. For questions or comments about product information, the buyer should contact customer service. It is the buyer's responsibility to ensure that the correct product is ordered.
13.1 Disputes will be resolved by mutual agreement whenever possible.
13.2 These general terms and conditions are governed by Belgian law and all disputes will be dealt with by the court based on the location of Axitech's registered office.
14.1. The entrepreneur has a sufficiently publicized complaint procedure and handles the complaint in accordance with this complaint procedure.
14.2. Complaints about the implementation of the agreement must be submitted to the entrepreneur within a reasonable time, fully and clearly described, after the consumer has found the defects.
14.3. Complaints submitted to the entrepreneur shall be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the trader will respond within the 14-day period with a notice of receipt and an indication of when the consumer can expect a more detailed response.
14.4. If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute resolution procedure.